Celebrating Excellence: Personal Touch Award Winners

by wslmlogin | Feb 26, 2025 | Hospitality, News, Senior Living, Uncategorized

At Western States Lodging and Management (WSLM), our mission of Serving You Like Family is realized through a foundation of building loving and meaningful connections, it’s our Personal Touch Culture and our point of distinction. Every year, we honor the outstanding associates who fully embrace our Personal Touch Culture in the lives of associates, customers and partners.

At this year’s Annual Leadership Conference in Salt Lake City, we proudly celebrated those who truly exemplify WSLM’s Personal Touch Culture.

Honoring Those Who Serve Like Family
The Personal Touch Awards highlight the loving and meaningful connection associates make with each other, our customers and our partners. This year’s winners include:

Ken Kimball – Maintenance Director, Embassy Suites West Valley
Ken’s ability to turn challenges into solutions is unmatched. His attention to detail and proactive approach ensure that both guests and team members experience seamless comfort at Embassy Suites West Valley.
🎥 Watch Ken’s story: Click here

Britnie Ellis – General Manager, Red Stone Inn & Big Horn Lodge, Moab
Britnie is more than a leader—she’s a mentor and an inspiration. Her commitment to hospitality shines through in every guest interaction, ensuring that visitors to Moab experience warmth and exceptional service.
🎥 Watch Britnie’s story: Click here

Rachel Stromness – Recreation, Legacy Village of Sugar House
Rachel brings joy to every resident she serves. Through her creativity and dedication, she fosters meaningful engagement, enriching the lives of residents at Legacy Village of Sugar House.
🎥 Watch Rachel’s story: Click here

Clint Barney – Executive Director, Legacy House of Ogden
Clint’s leadership is driven by compassion. His unwavering commitment to the well-being of residents and associates ensures that Legacy House of Ogden is a place where people feel valued and cared for.
🎥 Watch Clint’s story: Click here

Natalie Harris – Guest Services, Courtyard by Marriott, Layton
Natalie’s warm and welcoming approach makes every guest feel at home. Her dedication to exceptional customer service has left a lasting impact at Courtyard by Marriott, Layton.
🎥 Watch Natalie’s story: Click here

Team Award – Hoodoo Moab, Curio Collection by Hilton
The Hoodoo Moab team exemplifies collaboration and excellence. Their commitment to delivering unforgettable guest experiences has made this property a standout in hospitality.
🎥 Watch their story: Click here

Team Award – SpringHill Suites Logan
This incredible team goes above and beyond to create memorable stays for every guest. Their passion and teamwork set a high standard for service and hospitality.
🎥 Watch their story: Click here

A Special Honor: The Matt Wittwer Award
In addition to the Personal Touch Awards, Nate Cluff, Regional Director of Operations for Senior Living, was recognized with the prestigious Matt Wittwer Award. Named in memory of a beloved associate, this award honors individuals who exemplify kindness, leadership, and dedication.

“Nate exemplifies what it means to be a servant leader,” said Paul Fairholm, CEO. “His compassion and mentorship have made a lasting impact on our organization and the people we serve.”

Creating a Culture of Service
At WSLM, our mission of ‘Serving You Like Family’ is more than just words—it’s a way of life. We believe that even the smallest gestures can leave the biggest impact. These award winners inspire us all to go the extra mile, ensuring that every guest and resident feels valued and cared for.

See More Personal Touch Stories
To witness these inspiring moments firsthand, visit our YouTube channel:
Western States Lodging on YouTube

Join the WSLM Family
If you’re passionate about making a difference in hospitality, senior living, or multi-family housing, explore opportunities to join our team!
Learn more at: WSLM Careers